Availability and room prices
All the prices provided on our site are calculated on a PER ROOM basis for the total duration of your stay. Prices include local service charges and taxes.
Prices are subject to fluctuation according to the market. They can vary slightly because of the currency exchange chosen by the customer and the daily market exchange rate. However, once you have booked a hotel stay with us, the currency exchange rate is fixed during the payment even if at a later stage you add to your current booking. It is important to note that prices include service, local tax and very often breakfast.
Providing you have specified in the search engine the number and age of children/baby you have, the results will display room information with an option for additional beds and/or cots.
Many hotels include a free breakfast in the price. It consists of a continental breakfast or sometimes coffee and pastries. This information is specified on the hotel page. All prices quoted by Olotels are per room per night and include tax. You will be informed whether or not breakfast is included.
Immediately after you have made your payment, the confirmation page will show you that your payment was successful. We will then send you a confirmation email and voucher to the email address which you provided during the transaction. We only need to wait to receive the funds before confirming your reservation and sending you the voucher when payment is made via bank transfer.
No, you don't need to confirm your reservation directly with the hotel at any time.
All hotel rooms are kept until the following morning 5 am.
We accept payment by Visa, Mastercard and American Express. You can also pay by bank transfer or PayPal if you spend over a certain amount.
For a totally online secure payment, we use the SSL protection protocol which guarantees full security of transmitted information. Your payment details are always encrypted when transmitted over the internet.
We take confidentiality and security very seriously. Your personal information won't be given to any third party other than olotels.com, except for reservations where payment is made directly with the hotel. In this case, Olotels will pass on your payment details to the hotel by secure means.
Yes, you can use a credit card with an international invoicing address to book a hotel room. The address you provide during payment needs to be the same as the credit card invoicing address.
Reservation fees charged by Olotels are explained in detail on the website throughout the reservation process. Reservations made via telephone might incur extra charges. These are clearly stated on Olotels.
Cancellation & modification
The cancellation policy depends on the hotel/room. You can find details on cancelling a room in the section « Room types » or « Multiple rooms » when selecting your room(s) on the hotel description page. Make sure you check the cancellation policy on olotels.com as well as in the confirmation email and voucher which will be sent to you.
Once you have booked a hotel and received the confirmation email, you can access your booking information on the 'My Account' page. You may cancel a booking by sending an e-mail to email@example.com.
You can make amendments to your reservation if it does not have a 'non refundable' cancellation policy. For any amendment request, our Customer Support team will provide you with the corresponding amendment fee. Please note that in some cases, you may be charged for the cancellation fee in accordance with the hotels' cancellation policy if the amendment is made after a certain date or falls under an exception.
ALL AMENDMENTS MUST BE SENT IN WRITING TO Olotels AT: firstname.lastname@example.org. Reservations not amended through Olotels will become subject to a 100% charge to be applied.
General questions about the site
This part of the site, which is personal and accessible only by password, is useful for viewing and managing the reservations that you have made.
If you are unable find a suitable answer in our FAQs, you can ask your question by e-mail on the 'Contact us' page. Our support team will answer you within 48 hours.
The olotels.com support team is available to help you from 6am to 10pm (GMT) Monday to Friday and 10am to 6pm on weekends. The telephone number is +44 (0) 20 8099 5115.