Frequently Asked Questions (FAQ)

We tried to answer as many questions about the online hotel booking process and the service we offer in the following FAQ.

If you can't find an answer to your question, send us an e-mail or call our advisors at +1 6468 105 747 from Monday to Friday, 6am to 10pm (GMT) and 10am to 6pm on weekends.

Availability and room prices

Are the prices provided on your site per person or per night?

Why can I see the price displayed for hotels change when I come back later?

Are children's beds available?

Is breakfast included in the price?

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Booking

How do I know if my booking is confirmed?

Do I need to confirm my booking directly with the hotel?

What happens to my booking if my plane is late?

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Payment

Which cards are accepted?

How do you guarantee secure payment?

Do you use my personal information again?

Can I use a credit card with an international invoicing address?

Does Olotels charge a reservation fee?

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Cancellation & modification

What is the cancellation policy?

How do I cancel a booking?

Are there any additional charges if I modify my booking?

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General questions about the site

What is the purpose of having an account on your site?

Who can I contact if I need help?

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